7 Critical Social Media Challenges for Contact Centres
See on Scoop.it – Enterprise Social Media
More and more customers are turning to social media channels for real-time customer care.
Mike Ellsworth‘s insight:
We talk a bit about the social call center on our blog: bit.ly/1bR0azs and in our Infinite Pipeline book: http://bit.ly/InfPipe
The book makes a great holiday gift!
See on oursocialtimes.com